Frequently Asked Questions

Account Creation

NYU Langone Health MyChart is our secure patient portal that allows you to access your health record and conveniently manage your care online. With MyChart, you can:

  • Schedule or change appointments.
  • Request prescription refills.
  • Message with your providers.
  • Access lab, imaging, and other test results.
  • View visit summaries or your entire health record.
  • Review and pay bills online.

NYU Langone patients ages 12 years and older can create a MyChart account.

With proper authorization, family members, legal guardians, and caretakers who manage an NYU Langone patient’s health information may also obtain an NYU Langone Health MyChart account to gain proxy access.

NYU Langone Health MyChart is free for our patients.

Logging into MyChart

Click “Forgot username or password” on the login page of MyChart in your browser or in the NYU Langone Health app to reset one or both online.

To protect your privacy and keep your health information secure, we automatically log you out of MyChart if we don’t detect any activity for 15 minutes.

We recommend that you log out of your NYU Langone Health MyChart session if you need to leave your computer for even a brief period of time.

For text message codes:

To receive your two-factor verification code from NYU Langone Health, you must be opted in to text messages. Follow the steps below:

  • Text START to 69854 to opt in to text messages.
  • After receiving the confirmation message from NYU Langone Health, navigate back to your previous page and request a new authentication code.

For email codes:

Check your spam, trash folder, or any other email accounts that may be associated with NYU Langone Health MyChart.

If you completed the above steps and still need assistance, contact the Help Desk.

You have multiple sign-in methods for securely logging into MyChart. You can manage these options from Account Settings.

Username and Password:

Your username and password are created when you first sign up for a MyChart account. Even if you enable other login options like passkeys, biometrics, or a passcode, you can always log in with your username and password.

Passkey:

A passkey lets you sign in without a password by using your device’s built-in security, such as your face, fingerprint, or PIN. Passkeys are encrypted digital keys that can be saved in your phone’s password manager, on your desktop computer, or in a security key.

Biometrics (face or fingerprint):

On supported devices, you can use your face or fingerprint (FaceID/TouchID) to quickly log into the MyChart app.

Passcode:

You can set up a numerical passcode from Account Settings. After it’s enabled, you can enter this passcode instead of your full password.

Passkeys are encrypted digital keys that allow you to log into MyChart with your face, fingerprint, or PIN. Add a passkey to your account and next time you log in, choose “Login with Passkey.”

Create a Passkey: 

  1. Log into your MyChart account
  2. Go to Account Settings
  3. Go to "Manage passkeys" at the top of the page
  4. Select "Add new passkey"
  5. Follow the prompts from your operating system or browser to add a passkey

Rename a Passkey: 

  1. Log into your MyChart account
  2. Go to Account Settings
  3. Go to “Manage passkeys” at the top of the page
  4. Select the pencil icon next to the passkey you want to rename
  5. Enter your preferred passkey name

Remove a Passkey: 

  1. Log into your MyChart account
  2. Go to Account Settings
  3. Go to “Manage passkeys” at the top of the page 
  4. Select Remove passkey on the passkey you want to remove

If you have questions or need assistance, contact the Help Desk.

For security reasons, MyChart is not widely available outside of the U.S. If you are receiving an error message when you try to log in from another country, it means access is unavailable in that region.

Medical Record

You can update your personal information in the "Account Settings" section of your NYU Langone Health MyChart menu.

To locate appointment notes or your After Visit Summary:

  1. Go to “My Record” in the MyChart menu
  2. Select “Appointments & Visits”

If you have questions about medical terms or other aspects of your care, please contact your provider.

Test results are available in MyChart as soon as they are finalized. Return times vary by test, but you will receive a notification in MyChart when they are posted there. To view results:

  1. Go to “My Record” in the MyChart menu
  2. Select “Test Results”

You may see these results before your provider has had a chance to review them. Please give your care team up to three business days for review

If you do not see an expected test result, please contact the office of the provider who ordered the test.

Your NYU Langone Health MyChart information comes directly from your electronic medical record. If you feel any information is inaccurate, contact your healthcare provider’s office.

There are different ways to share your health information, whether you want to download records for yourself, share your records with a family member or caregiver, or share temporary access with a healthcare provider outside of NYU Langone:

  1. Go to “Request/Share Records” in the MyChart menu
  2. Select “Share my Record”
  3. Review “Sharing Options”

Scheduling Appointments

In most cases, if you have seen a provider within the last 3 years, you will be able to schedule an appointment with them in NYU Langone Health MyChart.

Not all providers use MyChart scheduling, or they may not have been added to your electronic record yet. If you do not see a provider listed, please call their office to schedule an appointment.

Your primary care provider should always be listed, regardless of time since your last visit.

You can always browse our doctors and schedule an appointment online with a new provider in Find a Doctor.

If you are using MyChart scheduling, go to Find a Doctor under “Schedule Appointment,” to find or request an appointment with a new provider. You can also go to “Find a New Doctor” under “Find Care” in the MyChart menu.

Not all appointment types are available for waitlist. If the waitlist is available, it will appear as an option next to your existing appointment in MyChart.

If you are unable to schedule, or the waitlist option is unavailable in MyChart, the front desk staff at the practice you’re scheduling with can add you to their waitlist.

If an earlier time slot becomes available, you will receive either a MyChart message or a phone call from the practice with an offer to reschedule. After you accept the offer, you will see your appointment rescheduled for the new date and time.

If you have already scheduled an appointment, you can join the waitlist by following these steps:

  1. Go to “Appointments and Visits” in the MyChart menu
  2. Select “Scheduled Appointments”
  3. Under “Upcoming Visits” select the visit you want to be waitlisted for
  4. Under “Prepare for Your Visit” go to “Get on the Wait List”

Contacting Your Care Team in MyChart

In most cases, if you have seen a provider within the last 13 months, you will be able to send them a secure electronic message. But not all providers use MyChart messaging, or they may not have been added to your electronic record yet.

You should always be able to send secure electronic messages to your NYU Langone Health primary care provider, regardless of time since last visit.

If you do not see a provider listed in your account, please call their office.

To locate and send a message to an existing provider, make sure you have selected “Send a Message.” If more than one healthcare organization appears here, select “NYU Langone Health,” then choose either “Schedule an Appointment” or “Question for Your Care Team.”

Most providers respond within two business days. Please do not use MyChart for time sensitive questions or requests. Call your medical provider if you have an urgent question or dial 911 in an emergency.

You should not email your provider with urgent or time-sensitive medical questions. Call your medical provider if you have an urgent question or dial 911 in an emergency. You may message your provider about non-urgent health matters, scheduling, visit follow-ups, test results, referrals, medications, records, and documents.

Communication Preferences

You can manage communications from NYU Langone under "Communication Preferences" in the MyChart menu.

We send messages from 69854 and 96303 to make it easier for you to get important text messages about your care. We use both numbers to share important updates about appointment scheduling, test results, billing, and more. To be sure all texts and calls are from NYU Langone, allow access to save our contact cards. By allowing access, we can automatically update both NYU Langone contacts on your device, so you always have the latest versions.

Visit "Communication Preferences" in the MyChart menu to manage your preferences.

We use 2 numbers for texts about your care. To opt into all texts from NYU Langone:

  • Text "START" to 96303
  • Text "START" to 69854

If you have opted out, you can opt back in by texting "START" to 96303 and 69854.

If you do not have a MyChart account, call 866-262-6458 and our staff can help you.

To make sure you can get emails and texts, you should review and update your MyChart communication preferences by following these steps:

  1. Go to "Settings" in the MyChart menu
  2. Select "Communication Preferences"

If the settings are correct but you still are not getting emails or texts, you can take these steps:

Emails: Your personal email filters may be blocking your MyChart messages. To fix this, in your personal email, add "MyChart.DoNotReply@NYULangone.org" as a contact. (You will not be able to send messages to this address, but your email will recognize NYU Langone as a sender.)

Text Messages: We use 2 numbers for texts about your care. To opt into texts about your care from NYU Langone Health, text "START" to 96303 and 69854.

If you still need help, call 866-262-6458 and our staff can help you.

Requesting and Sharing MyChart Access

To grant someone access to your MyChart account:

  1. Go to “Sharing” in the MyChart menu, then “Share my Record”
  2. Select “A family member, close friend, or caregiver”
  3. At the bottom of the page, go to “Request or share access with friends or family”

Learn more about requesting and sharing access to a family member’s MyChart account.

With proxy access, a parent, legal guardian, or family member can log in to their own NYU Langone Health MyChart account, and then connect to the health information of the NYU Langone patient they represent.

Proper consent for proxy access depends on the age of the patient. Patients ages 12 and older can consent to give a family member or caregiver access to their MyChart account. For children ages 11 and younger, parents and legal guardians may request proxy access to their child’s health record in MyChart.

To get proxy access, you must first have your own NYU Langone Health MyChart account.

Learn more about requesting and sharing access to a family member’s MyChart account.

If you are a patient aged 12 or older, you may revoke another person’s access to your account at any time by following these steps:

  1. Go to “Sharing” in the MyChart menu
  2. Select “Share My Record”
  3. Click on “Family member, close friend, or caretaker” to adjust permissions

To reestablish access to your account, follow the same steps.

If you have proxy access to a patient’s record, you are permitted to message their care providers on their behalf, by clicking their name from the upper right-hand corner of your MyChart account.

Learn more about requesting and sharing access to a family member’s MyChart account.

Due to the sensitive nature of medical information, you and your spouse must each establish separate accounts.

However, with shared (“proxy”) access for adults, you can help manage care for another person, such as an elderly parent, spouse, or partner.

Learn more about requesting and sharing access to a family member’s MyChart account.

Safety & Security

NYU Langone Health MyChart is secure, which means your information is protected. Only your healthcare providers and those you explicitly grant access to can view your information.

We further protect you by using secure access codes, personal usernames, and passwords.

Unlike conventional email, all MyChart messaging lives within the secure portal, and can only be accessed while you are logged in.

NYU Langone Health MyChart is owned and operated by NYU Langone Health, and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address are treated with the same care and privacy given to all your health records. We will never sell or lease your information.

View our Privacy Policy.

All payments made through MyChart are safely processed by a secure third-party company called Trust Commerce, which protects your information with a system called “Point-to-Point Encryption.” When you log in, the system replaces your credit card number with an electronic token that others cannot decipher.

To enable two factor authentication:

  1. Go to “Account Settings” in the MyChart menu
  2. Turn on “Two Step Verification”
  3. Follow the steps to complete set up.

Online Billing

Automatic recurring payments are not supported in MyChart, but you can store your credit card information on our secure server for future use.

To make a payment and store your credit card information:

  1. Go to “Billing” in the MyChart menu
  2. Select “Account Summary” and click on “pay”
  3. Enter your billing and credit card information
  4. Click on “Save credit card for future use”

You can use MyChart to make payments for hospital bills or to providers who are active in the system. If you are not sure whether your provider uses NYU Langone Health MyChart, please contact their office for confirmation.

Co-payments and pre-service deposits can also be paid using MyChart. However, some offices will request that you make such payments at the time of your visit.

If you do not wish to pay your medical bills online, you may continue making payments by mail or over the phone.

Mobile Access

Access to MyChart is available using the NYU Langone Health mobile app for your Apple or Android device.

Download the NYU Langone Health app in the App Store or on Google Play. If you need assistance downloading the app, please contact our support team at 866-262-6458.

NYU Langone Health MyChart is secure. No sensitive data is stored on your phone to keep your health information safe and protected. To access your medical record, you must log in each time with your username and password.

To enable Face or Touch ID:

  1. Go to “Account Settings” in the MyChart menu
  2. Select “Use Face ID” or “Use Touch ID”

To enable passcode login:

  1. Go to “Account Settings” in the MyChart menu
  2. Turn on “Use Passcode”
  3. Enter your 4-digit password

To enable two factor authentication:

  1. Go to “Account Settings” in the MyChart menu
  2. Turn on “Two Step Verification”
  3. Follow the steps to complete set up.

Home Devices

Linked Apps & Devices

View instructions on how to connect your Apple Health-compatible tracking devices to MyChart.

View instructions on how to allow a third-party app to access your health record.