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Frequently Asked Questions

Account Creation

What is NYU Langone Health MyChart?

NYU Langone Health MyChart is our secure patient portal that allows you to access your health record and conveniently manage your care online. With MyChart, you can:

Schedule or change appointments.
Request prescription refills.
Message with your providers.
Access lab, imaging, and other test results.
View visit summaries or your entire health record.
Review and pay bills online.

Who is eligible for an NYU Langone Health MyChart account?

NYU Langone patients ages 12 years and older can create a MyChart account.

With proper authorization, family members, legal guardians, and caretakers who manage an NYU Langone patient’s health information may also obtain an NYU Langone Health MyChart account to gain proxy access.

Is there a fee to use NYU Langone Health MyChart?

NYU Langone Health MyChart is free for our patients.

Logging into MyChart

I forgot my username or password. What should I do?

Click “Forgot username or password” on the login page of MyChart in your browser or in the NYU Langone Health app to reset one or both online.

I was logged out of NYU Langone Health MyChart. What happened?

To protect your privacy and keep your health information secure, we automatically log you out of MyChart if we don’t detect any activity for 15 minutes.

We recommend that you log out of your NYU Langone Health MyChart session if you need to leave your computer for even a brief period of time.

I did not receive the two-factor verification code. What should I do?

For text message codes:

To receive your two-factor verification code from NYU Langone Health, you must be opted in to text messages. Follow the steps below:

Text START to 69854 to opt in to text messages.
After receiving the confirmation message from NYU Langone Health, navigate back to your previous page and request a new authentication code.

For email codes:

Check your spam, trash folder, or any other email accounts that may be associated with NYU Langone Health MyChart.

If you completed the above steps and still need assistance, contact the Help Desk.

Is NYU Langone Health MyChart available outside the United States?

For security reasons, MyChart is not widely available outside of the U.S. If you are receiving an error message when you try to log in from another country, it means access is unavailable in that region.

Medical Record

Where can I update my personal information, such as home address, email, or password?

You can update your personal information in the "Account Settings" section of your NYU Langone Health MyChart menu.

Where can I find appointment notes or my After Visit Summary?

To locate appointment notes or your After Visit Summary:

Go to “My Record” in the MyChart menu
Select “Appointments & Visits”

If you have questions about medical terms or other aspects of your care, please contact your provider.

When can I see my test results in NYU Langone Health MyChart?

Test results are available in MyChart as soon as they are finalized. Return times vary by test, but you will receive a notification in MyChart when they are posted there. To view results:

Go to “My Record” in the MyChart menu
Select “Test Results”

You may see these results before your provider has had a chance to review them. Please give your care team up to three business days for review

What if an expected test result is not in NYU Langone Health MyChart?

If you do not see an expected test result, please contact the office of the provider who ordered the test.

If some of my health information in NYU Langone Health MyChart is not correct, what should I do?

Your NYU Langone Health MyChart information comes directly from your electronic medical record. If you feel any information is inaccurate, contact your healthcare provider’s office.

How do I share my medical record?

There are different ways to share your health information, whether you want to download records for yourself, share your records with a family member or caregiver, or share temporary access with a healthcare provider outside of NYU Langone:

Go to “Request/Share Records” in the MyChart menu
Select “Share my Record”
Review “Sharing Options”

Scheduling Appointments

Why can't I locate my provider in the "Scheduling" section of NYU Langone Health MyChart?

In most cases, if you have seen a provider within the last 3 years, you will be able to schedule an appointment with them in NYU Langone Health MyChart.

Not all providers use MyChart scheduling, or they may not have been added to your electronic record yet. If you do not see a provider listed, please call their office to schedule an appointment.

Your primary care provider should always be listed, regardless of time since your last visit.

How do I schedule an appointment with a new provider in NYU Langone Health MyChart?

You can always browse our doctors and schedule an appointment online with a new provider in Find a Doctor.

If you are using MyChart scheduling, go to Find a Doctor under “Schedule Appointment,” to find or request an appointment with a new provider. You can also go to “Find a New Doctor” under “Find Care” in the MyChart menu.

How do I get added to an appointment waitlist to see my provider sooner and how will I be notified?

Not all appointment types are available for waitlist. If the waitlist is available, it will appear as an option next to your existing appointment in MyChart.

If you are unable to schedule, or the waitlist option is unavailable in MyChart, the front desk staff at the practice you’re scheduling with can add you to their waitlist.

If an earlier time slot becomes available, you will receive either a MyChart message or a phone call from the practice with an offer to reschedule. After you accept the offer, you will see your appointment rescheduled for the new date and time.

If you have already scheduled an appointment, you can join the waitlist by following these steps:

Go to “Appointments and Visits” in the MyChart menu
Select “Scheduled Appointments”
Under “Upcoming Visits” select the visit you want to be waitlisted for
Under “Prepare for Your Visit” go to “Get on the Wait List”

Checking In at Your Appointment with Amazon One

What Is Amazon One?

Amazon One is a service that uses images of your palm to identify you. No two palms are alike, and the Amazon One recognizes yours in seconds to confirm your identity during check-in.

Why are we making this change?

We are committed to providing the highest-quality experience for our patients. The new check-in system has several advantages:

Quick: It significantly reduces the time you spend checking in.
Personalized: Your palm is unique to you, and with this service, you can use it to identify yourself at check-in.
Secure: This new technology enhances the security of our check-in process. It prevents duplicate records and is just one of the ways we keep your health record separate from those of other patients—even if they have the same name as you.

How do I check in at my appointment?

To check in with this new system, you must first sign up for Amazon One. You can do this through the NYU Langone Health app from your Apple or Android mobile device or at a kiosk during your next visit. When you arrive for your appointment, simply follow the instructions on the screen. The entire process is quick and easy.

Enroll in Amazon One from your Apple mobile device.

Enroll in Amazon One from your Android mobile device.

Is my privacy protected?

The protection of your personal information is a top priority for us. We never share your health information with Amazon One, and Amazon One cannot access your health information. Learn more about Amazon One’s privacy practices.

How do I unenroll from Amazon One?

You can unenroll from Amazon One on an Amazon One device or from your Amazon One Profile. On an Amazon One device, select "Help" then "Unenroll". On the Amazon One website or app, navigate to your Amazon One Profile, scroll to the bottom and select "Unenroll."

Sending & Receiving Messages

Why does my provider not appear in the Messaging section of NYU Langone Health MyChart?

In most cases, if you have seen a provider within the last 13 months, you will be able to send them a secure electronic message. But not all providers use MyChart messaging, or they may not have been added to your electronic record yet.

You should always be able to send secure electronic messages to your NYU Langone Health primary care provider, regardless of time since last visit.

If you do not see a provider listed in your account, please call their office.

To locate and send a message to an existing provider, make sure you have selected “Send a Message.” If more than one healthcare organization appears here, select “NYU Langone Health,” then choose either “Schedule an Appointment” or “Question for Your Care Team.”

If I send a message to my doctor or nurse, when can I expect a reply?

Most providers respond within two business days. Please do not use MyChart for time sensitive questions or requests. Call your medical provider if you have an urgent question or dial 911 in an emergency.

Is there anything I should not message my provider about in NYU Langone Health MyChart?

You should not email your provider with urgent or time-sensitive medical questions. Call your medical provider if you have an urgent question or dial 911 in an emergency. You may message your provider about non-urgent health matters, scheduling, visit follow-ups, test results, referrals, medications, records, and documents.

Why am I not receiving email or text messages from NYU Langone Health MyChart?

To ensure that you can receive emails and texts, you should review and update your MyChart notification preferences by following these steps:

Go to “Account Settings” in the MyChart menu
Select “Notifications”

If the settings are correct but you still are not receiving emails or texts, your personal email or text filters may be blocking your MyChart messages or sending them to your spam folder. To prevent this, you can take these steps:

In your personal email client, add “mychart.donotreply@nyulangone.org,” as a contact. (You will not be able to send messages to this address, but your email client will recognize NYU Langone as a sender.)
On your mobile device, text “START” to 69854 and then add NYU Langone as a contact using the number 69854. This number is not monitored for inbound texts, but your phone will now recognize messages from NYU Langone.

I do not wish to receive text messages from NYU Langone. How do I opt out?

You can easily manage the communications that you receive from NYU Langone under “Notifications” in the MyChart menu.

If you do not have a MyChart account, call 866-262-6458 and our staff can help you opt out, Monday - Friday from 8am - 6pm.

If you previously opted out on your phone, you can opt back in by texting “START” to 69854.

Requesting and Sharing MyChart Access

How do I share access to my NYU Langone Health MyChart account with a family member or caregiver?

To grant someone access to your MyChart account:

Go to “Sharing” in the MyChart menu, then “Share my Record”
Select “A family member, close friend, or caregiver”
At the bottom of the page, go to “Request or share access with friends or family”

Learn more about requesting and sharing access to a family member’s MyChart account.

Can I view my child’s or another family member's health record in NYU Langone Health MyChart?

With proxy access, a parent, legal guardian, or family member can log in to their own NYU Langone Health MyChart account, and then connect to the health information of the NYU Langone patient they represent.

Proper consent for proxy access depends on the age of the patient. Patients ages 12 and older can consent to give a family member or caregiver access to their MyChart account. For children ages 11 and younger, parents and legal guardians may request proxy access to their child’s health record in MyChart.

To get proxy access, you must first have your own NYU Langone Health MyChart account.

Learn more about requesting and sharing access to a family member’s MyChart account.

What if I no longer want my family member or guardian to have access to my account?

If you are a patient aged 12 or older, you may revoke another person’s access to your account at any time by following these steps:

Go to “Sharing” in the MyChart menu
Select “Share My Record”
Click on “Family member, close friend, or caretaker” to adjust permissions

To reestablish access to your account, follow the same steps.

Can I ask questions regarding a family member?

If you have proxy access to a patient’s record, you are permitted to message their care providers on their behalf, by clicking their name from the upper right-hand corner of your MyChart account.

Learn more about requesting and sharing access to a family member’s MyChart account.

Can I have a joint MyChart account with my spouse?

Due to the sensitive nature of medical information, you and your spouse must each establish separate accounts.

However, with shared (“proxy”) access for adults, you can help manage care for another person, such as an elderly parent, spouse, or partner.

Learn more about requesting and sharing access to a family member’s MyChart account.

Safety & Security

Is NYU Langone Health MyChart secure?

NYU Langone Health MyChart is secure, which means your information is protected. Only your healthcare providers and those you explicitly grant access to can view your information.

We further protect you by using secure access codes, personal usernames, and passwords.

Unlike conventional email, all MyChart messaging lives within the secure portal, and can only be accessed while you are logged in.

What is the NYU Langone Health MyChart privacy policy?

NYU Langone Health MyChart is owned and operated by NYU Langone Health, and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address are treated with the same care and privacy given to all your health records. We will never sell or lease your information.

View our Privacy Policy.

Will my payment information be secure?

All payments made through MyChart are safely processed by a secure third-party company called Trust Commerce, which protects your information with a system called “Point-to-Point Encryption.” When you log in, the system replaces your credit card number with an electronic token that others cannot decipher.

How do I enable two-factor authentication for MyChart?

To enable two factor authentication:

Go to “Account Settings” in the MyChart menu
Turn on “Two Step Verification”
Follow the steps to complete set up.

Online Billing

Can I make recurring payments?

Automatic recurring payments are not supported in MyChart, but you can store your credit card information on our secure server for future use.

To make a payment and store your credit card information:

Go to “Billing” in the MyChart menu
Select “Account Summary” and click on “pay”
Enter your billing and credit card information
Click on “Save credit card for future use”

Can I use MyChart to pay all my NYU Langone bills?

You can use MyChart to make payments for hospital bills or to providers who are active in the system. If you are not sure whether your provider uses NYU Langone Health MyChart, please contact their office for confirmation.

Co-payments and pre-service deposits can also be paid using MyChart. However, some offices will request that you make such payments at the time of your visit.

Do I have to pay my NYU Langone Health bills online?

If you do not wish to pay your medical bills online, you may continue making payments by mail or over the phone.

Mobile Access

Is MyChart available on my mobile device?

Access to MyChart is available using the NYU Langone Health mobile app for your Apple or Android device.

Download the NYU Langone Health app in the App Store or on Google Play. If you need assistance downloading the app, please contact our support team at 866-262-6458.

Is the NYU Langone Health app secure?

NYU Langone Health MyChart is secure. No sensitive data is stored on your phone to keep your health information safe and protected. To access your medical record, you must log in each time with your username and password.

How do I enable Face ID or Touch ID for the NYU Langone Health app?

To enable Face or Touch ID:

Go to “Account Settings” in the MyChart menu
Select “Use Face ID” or “Use Touch ID”

How do I enable passcode login for the NYU Langone Health app?

To enable passcode login:

Go to “Account Settings” in the MyChart menu
Turn on “Use Passcode”
Enter your 4-digit password

How do I enable two-factor authentication for the NYU Langone Health app?

To enable two factor authentication:

Go to “Account Settings” in the MyChart menu
Turn on “Two Step Verification”
Follow the steps to complete set up.

Home Devices

Linked Apps & Devices

How do I connect Apple Health-compatible devices and data to MyChart?

View instructions on how to connect your Apple Health-compatible tracking devices to MyChart.

How can I authorize a 3rd party app (such as another healthcare organization or an immunization authorization app) to access my NYU Langone Health MyChart record?

View instructions on how to allow a third-party app to access your health record.

For technical support call 866-262-6458.