NYU Langone Health MyChart - Your secure online health connection
Frequently Asked Questions
NYU Langone Health MyChart offers personalized and secure online access to portions of your medical records. It enables you to securely manage and receive information about your health online. With NYU Langone Health MyChart, you can:
- View portions of your electronic health record.
- View laboratory and radiology test results.
- Communicate securely with your provider's office.
- Request prescription renewals.
- Update your clinical information online prior to your visit.
- Access trusted health information resources.
- Review your billing account summary and pay bills online.
If you do not remember the answer to your security question, please contact us at 866-262-6458. Please supply the following information for verification purposes:
- Full name
- Date of birth
- Address
- Last four digits of your social security number
In the “Test Results” section of your MyChart account, you can see test results, pathology reports, and imaging exam reports as soon as they are available.
Because you’re getting this information immediately, your provider may not have had a chance to review your test results yet. Some of these results may be difficult to understand, and others may appear to indicate that you have a serious condition. Please talk to your provider if you do not want your results released immediately.
Your care team may reach out to you if there are any areas of concern with your test results. If you have questions about your results, you can message your provider.
Yes, with proper consent, a family member or caregiver may be granted access to a patient's NYU Langone Health MyChart account through the “Share MyChart Access” feature. The patient can determine whether a family member or caregiver has full access to their MyChart account or limited access to the scheduling, messaging, and billing features. To share access to someone’s MyChart account, you must have your own NYU Langone Health MyChart account set up.
Parents or guardians of patients age 11 and younger can also request access to their child's NYU Langone Health MyChart account—this is full access to the account in all cases. Access to a child's account will automatically end on the child's 12th birthday.
Patients age 12 to 17 with an active NYU Langone Health MyChart account may choose to share access to their account with a parent or guardian. This access will automatically end on the patient's 18th birthday, at which time the patient may reconsent to provide shared access to the account.